How Big Data will change the role of the CIO

Understanding new technologies, and studying possible impacts in the company. In the era of Big Data, the chief information officer (CIO) becomes increasingly central. «In the role of the CIO now – says Sanjeev Jain, Cio Emea of ​​Verizon Enterprise Solutions – another fundamental competence is included, that of being able to guide the customer experience through investments in the technology sector. Instead of focusing on old and outdated methods, CIOs should understand the key factors of digital transformation and undertake work methodologies that are transversal to different departments, in order to effectively guide the company’s digital strategies in terms of customer experience».

In short, the CIO’s are not just about technology. According to a research conducted by Gartner, the market analysis company that interviewed 412 corporate technology managers worldwide, in 84% of the top performing companies the CIO deals with strategic issues, while in 72% of medium-sized companies IT managers have had the opportunity to work outside the boundaries of corporate information systems. Finally, only in 53% of the companies that follow the market leaders, the CIO is asked to develop strategic projects.

In short, the maturity of the digital business in the company is closely correlated with the ability to impact the CIO and, therefore, its position compared to the CEO and other C-level executives: in 59% of cases in which the company has a digital maturity rate above the standard, the CIO played a key role. A strategic issue, given that according to Sergio Patano, Senior Research & Consulting Manager of the research firm Idc Italia, it is necessary that the business is guided and advised during this phase of deep digital transformation, which is carrying companies to the world of Industry 4.0: «What we have often noticed, over the last few years, is the absence of a reference figure in the company that gives practical advice on which path to take, with what risks and what benefits».

Still according to IDC, the topics at the center of the reflection on the future of business technologies, what the CIOs should decode and decline in corporate realities, go beyond the cloud and big data and touch artificial intelligence and augmented and virtual reality. But there is not only this, he said during the IDC Mobiz – Mobile of Everything Forum 2018 (organized with Aruba and HP-E) Daniela Rao, Idc’s Senior Consulting & Research Director: «Mobile workers are the protagonists of the evolution of the Enterprise Mobility strategies of the coming years».

But what are the news on the horizon? Let’s go back to Gartner. Nova24 anticipates the Top Six Security and Risk Management Trends report that will open the conference held in Sydney, Australia, next August. The hot topics are six.

The first, above all: the top executives have finally become aware of the risks of cybersecurity in the company and of their impact on business reputation. But also the second theme, that of the Gdpr and of all the regulatory obligations that are changing the way companies operate, simply because they are changing the ways in which information systems must operate. Furthermore, security products have met the cloud and are revolutionizing the way digital security services are delivered to companies.

Fourth point, artificial intelligence, or rather machine learning: we can draw behaviors that were previously invisible because they were lost in enormous data bases, and reconstruct previously unpredictable risk profiles. The security changes face. Fifth point: geopolitics enters the company as a risk factor. It is the effect of the Trump and Putin era: an increasingly polarized world, in which the economy has to cope with many changes, from Brexit to the risk of North Korea passing through NSA interceptions and fake news. These are things that the markets feel.

Finally, the centralization risk, which leads to the logical consequence of companies to play the card of its opposite: the decentralization of services. Too much cloud, too much power from suppliers in the cloud and too much risk for companies to stay tied with their suppliers in the clouds. These are the things that a CIO must be aware of, ponder and bring to the attention of its CEO and the board for the impacts that they could have on the business from a strategic perspective.

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